Telemessage Voice Mail
Phone: (619) 364-7100

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Telemessage Voice Mail

Frequently Asked Questions

1. I already have AT&T (SBC) voicemail. What should I do?
2. Is there an installation fee?
3. How do I sign up for the service?
4. Telemessage offers many more features than the phone company's voicemail. Is it more expensive?
5. Can I get a group box (Press 1 for mom and dad. Press 2 for the kids.)?
6. How long of a message can someone leave?
7. How long is my greeting announcement?
8. How many messages can I store in my voicemail box?
9. How many calls can I receive a day?
10. How long can I save a message?
11. What happens if I don't answer my home phone number or the line is busy?
12. What is the private voicemail telephone number?
13. Can my voicemail messages be e-mailed to me?
14. Can I listen to my messages via the Web?
15. Can I receive a page if someone leaves me a message at home?
16. What is the area-wide service?
17. Can I forward my mobile phone to my Telemessage voicemail?
18. Where do I send my payments?
19. Can I pre-pay my bill?
20. Do I need to send in a payment before I can get my box turned on?
21. Can I sign up if I do not have a phone number?
22. How soon am I turned up?
23. I want more features; what do I do?
24. How do I send email notification to my mobile phone?
25. What do I do if I forget my password?
26. Can I get my private voicemail box listed in the White Pages?
27. How long has Telemessage/Jartel Inc been in business?
28. Do you offer 800 numbers?
29. If I have a group box, can each box get its messages e-mailed to a different e-mail address?
30. Can each sub box have a different passcode?
31. How does a group box work?
32. I am a high volume user or I have a custom application. Can you do something special for me?
33. When I call my voicemail box, after my greeting, a voice comes on that says, "You may start your message now." Can I change that message or any of the other system voice prompts?
34. Is there a limit to the number of sub boxes I can have?
35. I want to get a lot of voicemail boxes. Can I get special pricing?
36. I am a business. Can I also use your voicemail?
37. I am a high volume user and am going to run TV commercials. Can you support this?
38. I want to change my e-mail address. What do I do?
39. I have a question that is not in the FAQ. What should I do?
40. Do you offer credit card billing?
41. I am having a problem and need to speak to a supervisor. What should I do?
42. I moved and need to change the number that call forwards to Telemessage. How do I change this?
43. If someone leaves me a message, how soon will I receive an e-mail notification?
44. When I call my mailbox it says it is full. How can I log in?
45. Can I keep my AT&T/SBC phone service and still use Telemessage?
46. Can I get a refund if I don't like the service?
47. What is the minimum amount of time I can subscribe to your service?
48. If I cancel the service, how much do I have to pay?
49. 619-364-0698 keeps showing up on my Caller ID on my home phone or my mobile phone. What is this number?
50. I would like to send you a pre-recorded outgoing message for my voicemail box. What do I need to do?
51. How can I use Telemessage as the voice mail on my mobile / cell phone?
52. When I call my voice mail there is no answer or it rings then I hear nothing. What should I do?


1. I already have AT&T (SBC) voicemail. What should I do?

You need to call AT&T (SBC) and cancel their voicemail. Telemessage replaces your AT&T voicemail.

2. Is there an installation fee?

Unlike AT&T, Telemessage has no installation charge.

3. How do I sign up for the service?

Click here or call 619-364-7100.

4. Telemessage offers many more features than the phone company's voicemail. Is it more expensive?

No. Telemessage charges only $7.95 a month; the same as AT&T

5. Can I get a group box (Press 1 for mom and dad. Press 2 for the kids.)?

Yes. It is only $1 extra per month for each sub-box.

6. How long of a message can someone leave?

With our Standard package, callers can leave you a five minute message. If you need more than this, we have other plans available.

7. How long is my greeting announcement?

Our Standard package allows up to a three minute long greeting announcement. If you need a longer greeting announcement, other plans are available.

8. How many messages can I store in my voicemail box?

Our Standard plan allows you to store forty-five messages. If you need to store more messages, please select a different plan.

9. How many calls can I receive a day?

You can receive thousands and thousands of calls a day as long as you keep listening to your messages and make sure you delete your voicemail messages and not let your box accumulate more than forty-five messages in it at any one time. However, if you are a high volume user and get hundreds or thousands of calls a day, we may have to set you up on a special pricing plan.

10. How long can I save a message?

The system will store messages for forty-five days from the date the message was left.

11. What happens if I don't answer my home phone number or the line is busy?

When you sign up for Telemessage, you will be given the option to have your calls automatically transfered to Telemessage if your line is busy, if you don't answer your phone after four rings, or in both cases. If you are an AT&T (SBC) customer, we will make all the arrangements for you and we will pay both the installation and monthly fee for this type of Call Forwarding to the phone company.

12. What is the private voicemail telephone number?

In addition to answering your home telephone number, we also give you a private voicemail telephone number, usually in your area. You use this telephone number to check your messages. You can also give this number to people you don't want to have your home phone number but you still want to be able to leave you a message.

13. Can my voicemail messages be e-mailed to me?

Yes, if you provide us with your e-mail address, we will automatically send you an e-mail message with the actual voicemail message attached in the MP3 format. Alternatively, we can e-mail just a notification each time a message is received in your Telemessage box, and then you can either dial in to retrieve the message or you can pick it up on the web.

14. Can I listen to my messages via the Web?

Yes. Point your browser to http://www.telemsg.com/voiceweb.

15. Can I receive a page if someone leaves me a message at home?

Yes, we can automatically page you every time someone leaves you a message. All you need to do is provide customer service with a working pager number. Telemessage does not provide the actual pager service. We can also page to your mobile phone if it supports text messaging (SMS). See below.

16. What is the area-wide service?

For an additional fee, we can give you a 760, 858, 619 and a Los Angeles voicemail telephone number.

17. Can I forward my mobile phone to my Telemessage voicemail?

Yes. See Question 51.

18. Where do I send my payments?

Telemessage
c/o Jartel Billing Services
P.O. Box 370362
San Diego, California 92137-0362

19. Can I pre-pay my bill?

Yes. Otherwise, we will bill you monthly.

20. Do I need to send in a payment before I can get my box turned on?

When we sign you up, we ask that you bill your first month's payment to a credit or debit card, or mail in a payment to Telemessage, c/o Jartel Billing Services, P.O. Box 370362, San Diego, CA, 92137-0362. Unfortunately, we have been forced to implement this policy due to the large number of fraudulent sign-ups.

21. Can I sign up if I do not have a phone number?

Yes. If you sign up using the web, enter in ten zeros (000-000-0000) in the field. If you sign up on the telephone, our customer service representatives will set you up.

22. How soon am I turned up?

Instantly. Our friendly customer service representatives will assign you a box while you are on the telephone. If you order the call forwarding service or your home or business line, it will take approximately one business day for the Call Forwarding to become active. Many times it is turned up the same business day.

23. I want more features; what do I do?

We are always looking for suggestions on how we can improve our service. Tell one of our customer service representatives and they will inform the correct person.

24. How do I send email notification to my mobile phone?

In the email address field, enter the email address that sends a text (SMS) message to your mobile phone. Do not try to send voicemail attachments to your mobile phone, as this will not work. (A mobile phone text message may only be up to 120 characters and a voice attachment is many times that size.) You may also have to call your mobile telephone service provider and ask that they enable text messaging on your phone.

The following are examples of email addresses that will send a text message to your mobile phone. These were provided by the various companies and have not all been tested. For a more complete list, see http://www.livejournal.com/tools/textmessage.bml?mode=details.

AT&T Mobility (formerly Cingular): 3115552368@txt.att.net
Alltel: 3115552368@message.alltel.com
Boost Mobile: 3115552368@myboostmobile.com
Cricket: 3115552368@sms.mycricket.com
Metro PCS: 3115552368@mymetropcs.com
Nextel: 3115552368@page.nextel.com
Sprint PCS: 3115552368@messaging.sprintpcs.com
SunCom Wireless: 3115552368@tms.suncom.com
T-Mobile: 3115552368@tmomail.net
US Cellular: 3115552368@email.uscc.net
Verizon Wireless: 3115552368@vtext.com
Virgin Mobile: 3115552368@vmobl.com

Of course, be sure to use your own ten-digit mobile number in place of the example number above.

25. What do I do if I forget my password?

Call Customer Service and request that we reset your password. We will then mail your new password to your billing address. Due to security considerations, we can not give out your new password over the telephone.

26. Can I get my private voicemail box listed in the White Pages?

Sorry, we do not offer this service.

27. How long has Telemessage/Jartel Inc been in business?

We have been in business since 1989.

28. Do you offer 800 numbers?

Telemessage does not issue 800 numbers at this time. Although, you can call AT&T, Sprint, or MCI and have them issue you an 800 number and have them direct the calls to your Telemessage Voicemail box. If you currently have an 800 number, you can simply call your 800 provider and tell them you want to direct your 800 calls to the ten digit telephone number of your voicemail box.

The following were the carriers' charges and contact numbers as of January 2003:

AT&T 1-800-222-0300
Easy Reach 800
$2.95 a month and 10 cents a minute
Payphone surcharges apply

MCI 1-800-444-3333
Personal 800 Service
$2.00 a month and 15 cents a minute
Payphone surcharges apply

Sprint 1-800-877-4646
Personal Toll Free number
$4.00 a month and 25 cents a minute
Payphone surcharges apply

29. If I have a group box, can each box get its messages e-mailed to a different e-mail address?

Yes.

30. Can each sub box have a different passcode?

Yes.

31. How does a group box work?

A group box is set up so every person in the house can have their own sub greeting announcement, their own set of incoming message, and their own passcode.

For example, if you call someone who has a group box it will work like the following:

"Hello you have reached the Smith Residence. Press 1 to leave a message for Mr. and Mrs. Smith; press 2 to leave a message for our daughter, Lisa; press 3 to leave a message for our son Bart."

If the caller presses 1, they will then hear Mr. and Mrs. Smith's announcement: "Hi this is Mr. and Mrs. Smith, at the beep, please leave us a message and we will return your call."

If the caller presses 2, they will hear Beth's message: "Hi this is Lisa. I am out with my friends. Please leave a message and I'll be paged on my cell phone and call you back right away."

If the caller presses 3, they will hear Bart's message: "I am at football practice. I will be home at 6 pm. Call me then or leave me a message."

32. I am a high volume user or I have a custom application. Can you do something special for me?

Please send an e-mail to telemessage @ telemsg.com explaining exactly what you want to do, or leave a phone number with customer service and someone will return your call. Please note, you will probably receive a quicker response if you send an e-mail.

33. When I call my voicemail box, after my greeting, a voice comes on that says, "You may start your message now." Can I change that message or any of the other system voice prompts?

Unfortunately, no. Those messages are set up in the system and can't be changed.

34. Is there a limit to the number of sub boxes I can have?

At this time, there is a ninety-nine sub box limit. If there were a special application, we could change this limit.

35. I want to get a lot of voicemail boxes. Can I get special pricing?

Yes, of course.

36. I am a business.  Can I also use your voice mail?

Yes.

37. I am a high volume user and am going to run TV commercials. Can you support this?

Yes, although we will have to set you up on our high volume voicemail machine and there will be special pricing depending upon your volume.

38. I want to change my e-mail address. What do I do?

You can change it yourself, or call customer service.

39. I have a question that is not in the FAQ. What should I do?

Send an e-mail with your question to telemessage @ telemsg.com. You may also call customer service. Customer service may not be able to answer your question at that time and may need to have someone call you back.

40. Do you offer credit card billing?

Yes, although it is not automatic at this time. When you receive the bill, on the back of the bill, you can write in your credit card number. If you want to pay your bill in advance, please write in the amount we should charge your card. The charges will show up on your credit card statement as HFT.

41. I am having a problem and need to speak to a supervisor. What should I do?

Although we are open 24 hours a day, 365 days a year, a supervisor is not always available. Please e-mail your problem to telemessage @ telemsg.com.

42. I moved and need to change the number that call forwards to Telemessage. How do I change this?

Please call Telemessage customer service and we will change this for you. There is a $10 fee for making this change.

43. If someone leaves me a message, how soon will I receive an e-mail notification?

We send out the e-mail message with the attachment right away. However, there can be delays on the Internet so we have no way of knowing when you will receive it. Generally, people receive the e-mail message within one minute after the caller hangs up.

44. When I call my mailbox it says it is full. How can I log in?

During the "The mailbox is full" message, press 0 and log in as usual.

45. Can I keep my AT&T/SBC phone service and still use Telemessage?

Yes. Telemessage is only a voicemail provider. You will still have AT&T local phone service.

46. Can I get a refund if I don't like the service?

Yes. If you are unhappy for any reason and contact us within 7 days of your service being activated, we will give you a complete refund.

47. What is the minimum amount of time I can subscribe to your service?

There is a one month minimum.

48. If I cancel the service, how much do I have to pay?

There is no cancellation fee. Although, if you cancel in the middle of the month, you must pay for the full month.

49. 619-364-0698 (or 619-298-7814 or 619-298-7927 or 619-298-8120 or 619-298-8446) keeps showing up on my caller ID on my mobile phone or home phone. What is this number?

You have your Voicemail box set up for Message Ring Reminder. Everytime you get a voicemail message, we are going to call you and let the phone ring once. 619-364-0698 (or one of the other numbers listed above) will show up on the caller ID.

50. I would like to send you a pre-recorded outgoing message for my voicemail box. What do I need to do?

*NOTE: There is a $50.00 fee for loading a pre-recorded message. Recording your message by dialing into your voicemail box is free.

Create your message and save it as either a mu-law (8k) file or an uncompressed WAV file. Leave a second or so of silence at the beginning and make sure there is no silence at the end. Navigate to www.telemsg.com/upload, and select then submit the file. After you have uploaded the file, send an e-mail message to tmsupport @ telemsg.com telling us the name of the file, your name, and your voicemail box number.

Alternatively, you can mail us a CD-ROM with the file on it. Be sure to burn the CD as a Data CD, not an Audio CD. Mail it to our billing address with the requested information.

51. How can I use Telemessage as the voice mail on my mobile / cell phone?

You will need to set your mobile phone to Call Forward to your Telemessage voicemail number. You can usually set your phone to forward only when the phone is busy (when you are talking on it), only when you don't answer it, or in both cases. Some carriers have a third condition for when the phone is off or outside the service area.

Here is the information we have collected on how to forward cell phones from the various carriers:

Verizon Wireless: Busy: Dial *92 then the 10-digit number to forward to then press your call button. To deactivate, dial *920 and press your call button.
No Answer: Dial *90 then the 10-digit number to forward to then press your call button. To deactivate, dial *900 and press your call button.

AT&T Mobility: The codes vary according to which network you are subscribed to and which kind of telephone you have. Please go to the AT&T Mobility Call Forwarding information page for all the gritty details. In practice, we have found that it is often necessary to call AT&T Customer Service to get your Call Forwarding set up correctly.

Sprint PCS: Busy: Dial *74 then the 10-digit number to forward to then press your call button. To deactivate, dial *740 and press your call button.
No Answer: Dial *73 then the 10-digit number to forward to then press your call button. To deactivate, dial *730 and press your call button.

T-Mobile: T-Mobile does not use activation and deactivation codes. You must navigate the menus on your phone to set up Call Forwarding. For assistance, please call 1-800-T-MOBILE.

Nextel: Nextel does not use activation and deactivation codes. You must use navigate the menus on your phone to set up Call Forwarding. For assistance, please call 1-800-639-6111.

Note that some carriers charge for forwarded calls the same as a regular call, while others charge a flat per-minute fee for forwarded calls.

52. When I call my voice mail there is no answer or it rings then I hear nothing. What should I do?

If you hear silence when you call your voice mail, this is usually due to having recorded a blank Greeting message. To fix this, please dial your voice mail number, wait a moment, then press '0'. The system will then prompt you for your PIN. Once you have entered your correct PIN, proceed to record a new Greeting message.