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Telemessage Voice Mail
Frequently Asked Questions
1. I already have AT&T (SBC) voicemail.
What should I do?
2. Is there an installation
fee?
3. How do I sign up for the
service?
4. Telemessage offers many
more
features than the phone
company's voicemail. Is it more expensive?
5. Can I get a group box
(Press 1
for mom and dad. Press 2 for
the kids.)?
6. How long of a message can
someone leave?
7. How long is my greeting
announcement?
8. How many messages can I
store in
my voicemail box?
9. How many calls can I
receive a
day?
10. How long can I save a
message?
11. What happens if I don't
answer
my home phone number or the line
is busy?
12. What is the private
voicemail
telephone number?
13. Can my voicemail messages
be
e-mailed to me?
14. Can I listen to my
messages via
the Web?
15. Can I receive a page if
someone
leaves me a message at home?
16. What is the area-wide
service?
17. Can I forward my mobile
phone
to my Telemessage voicemail?
18. Where do I send my
payments?
19. Can I pre-pay my bill?
20. Do I need to send in a
payment
before I can get my box turned on?
21. Can I sign up if I do not
have
a phone number?
22. How soon am I turned up?
23. I want more features;
what do I
do?
24. How do I send email
notification to my mobile phone?
25. What do I do if I forget
my
password?
26. Can I get my private
voicemail
box listed in the White Pages?
27. How long has
Telemessage/Jartel
Inc been in business?
28. Do you offer 800 numbers?
29. If I have a group box,
can each
box get its messages
e-mailed to a different e-mail address?
30. Can each sub box have a
different passcode?
31. How does a group box work?
32. I am a high volume user
or I
have a custom application.
Can you do something special for me?
33. When I call my voicemail
box,
after my greeting, a voice
comes on that says, "You may start your message now." Can I change
that message or any of the other system voice prompts?
34. Is there a limit to the
number
of sub boxes I can have?
35. I want to get a lot of
voicemail boxes. Can I
get special
pricing?
36. I am a business. Can I
also use
your voicemail?
37. I am a high volume user
and am
going to run TV commercials.
Can you support this?
38. I want to change my
e-mail
address. What do I do?
39. I have a question that is
not
in the FAQ. What should I do?
40. Do you offer credit card
billing?
41. I am having a problem and
need
to speak to a supervisor. What should I do?
42. I moved and need to
change the number that call forwards to
Telemessage. How do I change this?
43. If someone leaves me a
message, how soon will I receive an e-mail notification?
44. When I call my mailbox it
says it is full. How can I log in?
45. Can I keep my AT&T/SBC
phone service and still use Telemessage?
46. Can I get a refund if I
don't like the service?
47. What is the minimum amount
of time I can subscribe to your service?
48. If I cancel the service,
how much do I have to pay?
49. 619-364-0698 keeps showing
up on my Caller ID on my home phone or my mobile phone.
What is this number?
50. I would like to send you a
pre-recorded outgoing message for my
voicemail box. What do I need to do?
51. How can I use Telemessage as
the voice mail on my mobile / cell phone?
52. When I call my voice mail there is
no answer or it rings then I hear
nothing. What should I do?
1.
I already have AT&T (SBC) voicemail. What should I do?
You
need to call AT&T (SBC) and cancel their voicemail. Telemessage
replaces your AT&T voicemail.
2.
Is there an installation fee?
Unlike
AT&T, Telemessage has no installation charge.
3.
How do I sign up for the service?
Click here or
call 619-364-7100.
4.
Telemessage offers many more features than the phone
company's voicemail. Is it more expensive?
No.
Telemessage charges only $7.95 a month; the same as AT&T
5.
Can I get a group box (Press 1 for mom and dad. Press 2 for
the kids.)?
Yes.
It is only $1 extra per month for each sub-box.
6.
How long of a message can someone leave?
With
our Standard package, callers can leave you a five minute message.
If you need more than this, we have other plans
available.
7.
How long is my greeting announcement?
Our
Standard package allows up to a three minute long greeting
announcement.
If you need a longer greeting announcement, other plans
are available.
8.
How many messages can I store in my voicemail box?
Our
Standard plan allows you to store forty-five messages. If you need
to store more messages, please select a different
plan.
9.
How many calls can I receive a day?
You
can receive thousands and thousands of calls a day as long as you
keep listening to your messages and make sure you delete your voicemail
messages and not let your box accumulate more than forty-five messages
in it
at any one time. However, if you are a high volume user and get
hundreds
or thousands of calls a day, we may have to set you up on a special
pricing
plan.
10.
How long can I save a message?
The
system will store messages for forty-five days from the date the
message was left.
11.
What happens if I don't answer my home phone number or the line
is busy?
When you sign up for Telemessage, you will be given the option
to have your calls automatically transfered to Telemessage if your line
is busy, if you don't answer your phone after four rings, or in both
cases. If you are an AT&T (SBC) customer, we will make all the
arrangements
for you and we will pay both the installation and monthly fee for this
type of
Call Forwarding to the phone company.
12.
What is the private voicemail telephone number?
In
addition to answering your home telephone number, we also give you
a private voicemail telephone number, usually in your area. You use
this
telephone number to check your messages. You can also give this number
to people you don't want to have your home phone number but you still
want to be able to leave you a message.
13.
Can my voicemail messages be e-mailed to me?
Yes,
if you provide us with your e-mail address, we will automatically
send you an e-mail message with the actual voicemail message
attached in the MP3 format. Alternatively, we can e-mail just a
notification each time a message is received in your Telemessage box,
and then you can either dial in to retrieve the message or you can
pick it up on the web.
14.
Can I listen to my messages via the Web?
Yes.
Point your browser to http://www.telemsg.com/voiceweb.
15.
Can I receive a page if someone leaves me a message at home?
Yes,
we can automatically page you every time someone leaves you a
message. All you need to do is provide customer service with a working
pager number. Telemessage does not provide the actual pager service.
We can also page to your mobile phone if it supports text messaging
(SMS). See below.
16.
What is the area-wide service?
For an
additional fee, we can give you a 760, 858, 619 and a Los
Angeles voicemail telephone number.
17.
Can I forward my mobile phone to my Telemessage voicemail?
Yes.
See Question 51.
18.
Where do I send my payments?
Telemessage
c/o Jartel Billing Services
P.O. Box 370362
San Diego, California 92137-0362
19.
Can I pre-pay my bill?
Yes.
Otherwise, we will bill you monthly.
20.
Do I need to send in a payment before I can get my box turned on?
When
we sign you up, we ask that you bill your first month's payment to a
credit or debit card, or mail in a
payment to Telemessage, c/o Jartel Billing Services, P.O. Box 370362, San
Diego, CA, 92137-0362. Unfortunately, we have been forced to implement
this policy due to the large number of fraudulent sign-ups.
21.
Can I sign up if I do not have a phone number?
Yes.
If you sign up using the web, enter in ten zeros (000-000-0000)
in the field. If you sign up on the telephone, our customer service
representatives will set you up.
22.
How soon am I turned up?
Instantly.
Our friendly customer service representatives will assign you
a box while you are on the telephone. If you order the call forwarding
service or your home or business line, it will take approximately one
business day for the Call Forwarding to become active. Many times it
is turned up the same business day.
23.
I want more features; what do I do?
We are
always looking for suggestions on how we can improve our
service. Tell one of our customer service representatives and they will
inform
the correct person.
24.
How do I send email notification to my mobile phone?
In the
email address field, enter the email address that sends a text
(SMS) message to your mobile phone. Do not try to send voicemail
attachments to your mobile phone, as this will not work. (A mobile
phone text message may only be up to 120 characters and a voice
attachment is many times that size.)
You may also have to call your
mobile telephone service provider and ask that they enable text
messaging on your phone.
The
following are examples of email addresses that will send a text
message to your mobile phone. These were provided by the various
companies and have not all been tested. For a more complete list, see
http://www.livejournal.com/tools/textmessage.bml?mode=details.
AT&T Mobility (formerly Cingular): 3115552368@txt.att.net
Alltel: 3115552368@message.alltel.com
Cricket: 3115552368@mms.mycricket.com
Nextel: 3115552368@page.nextel.com
Sprint PCS: 3115552368@messaging.sprintpcs.com
SunCom Wireless: 3115552368@tms.suncom.com
T-Mobile: 3115552368@tmail.com
US Cellular: 3115552368@email.uscc.net
Verizon: 3115552368@vtext.com
Of
course, be sure to use your own ten-digit mobile number in place of
the example number above.
25.
What do I do if I forget my password?
Call
Customer Service and request that we reset your password. We will
then mail your new password to your billing address. Due to security
considerations, we can not give out your new password over the
telephone.
26.
Can I get my private voicemail box listed in the White Pages?
Sorry,
we do not offer this service.
27.
How long has Telemessage/Jartel Inc been in business?
We
have been in business since 1989.
28.
Do you offer 800 numbers?
Telemessage
does not issue 800 numbers at this time. Although, you can
call AT&T, Sprint, or MCI and have them issue you an 800 number and
have them direct the calls to your Telemessage Voicemail box. If you
currently have an 800 number, you can simply call your 800 provider and
tell
them you want to direct your 800 calls to the ten digit telephone
number of your voicemail box.
The
following were the carriers' charges and contact numbers as of
January 2003:
AT&T
1-800-222-0300
Easy Reach 800
$2.95 a month and 10 cents a minute
Payphone surcharges apply
MCI
1-800-444-3333
Personal 800 Service
$2.00 a month and 15 cents a minute
Payphone surcharges apply
Sprint
1-800-877-4646
Personal Toll Free number
$4.00 a month and 25 cents a minute
Payphone surcharges apply
29.
If I have a group box, can each box get its messages
e-mailed to a different e-mail address?
Yes.
30.
Can each sub box have a different passcode?
Yes.
31.
How does a group box work?
A
group box is set up so every person in the house can have their own sub
greeting announcement, their own set of incoming message, and their
own passcode.
For
example, if you call someone who has a group box it will work like
the following:
"Hello
you have reached the Smith Residence. Press 1 to leave a message
for Mr. and Mrs. Smith; press 2 to leave a message for our daughter,
Lisa; press 3 to leave a message for our son Bart."
If
the caller presses 1, they will then hear Mr. and Mrs. Smith's
announcement: "Hi this is Mr. and Mrs. Smith, at the beep, please leave
us
a message and we will return your call."
If
the caller presses 2, they will hear Beth's message: "Hi this is
Lisa. I am out with my friends. Please leave a message and I'll be
paged on my cell phone and call you back right away."
If
the caller presses 3, they will hear Bart's message: "I am at
football practice. I will be home at 6 pm. Call me then or leave me a
message."
32.
I am a high volume user or I have a custom application.
Can you do something special for me?
Please
send an e-mail to telemessage @ telemsg.com explaining exactly
what you want to do, or leave a phone number with customer service and
someone will return your call. Please note, you will probably receive
a quicker response if you send an e-mail.
33.
When I call my voicemail box, after my greeting, a voice
comes on that says, "You may start your message now." Can I change
that message or any of the other system voice prompts?
Unfortunately,
no. Those messages are set up in the system and can't
be changed.
34.
Is there a limit to the number of sub boxes I can have?
At
this time, there is a ninety-nine sub box limit. If there were a
special application, we could change this limit.
35.
I want to get a lot of voicemail boxes. Can I get special
pricing?
Yes,
of course.
36.
I am a business. Can I also use your voice mail?
Yes.
37.
I am a high volume user and am going to run TV commercials.
Can you support this?
Yes,
although we will have to set you up on our high volume voicemail
machine and there will be special pricing depending upon your volume.
38.
I want to change my e-mail address. What do I do?
You
can change it yourself, or
call customer service.
39.
I have a question that is not in the FAQ. What should I do?
Send
an e-mail with your question to telemessage @ telemsg.com. You may
also call customer service. Customer service may not be
able to answer your question at that time and may need to have someone
call you back.
40.
Do you offer credit card billing?
Yes,
although it is not automatic at this time. When you receive the bill,
on the back of the bill, you can write in your credit card number. If
you
want to pay your bill in advance, please write in the amount we should
charge your card. The charges will show up on your credit card
statement as HFT.
41.
I am having a problem and need to speak to a supervisor.
What should I do?
Although
we are
open 24 hours a day, 365 days a year, a supervisor is not
always available. Please e-mail your problem to
telemessage @ telemsg.com.
42.
I moved and need to change the number that call forwards to
Telemessage. How do I change this?
Please
call Telemessage customer service and we
will change this for
you. There is a $10 fee for making this change.
43.
If someone leaves me a message, how soon will I receive an
e-mail notification?
We
send out the e-mail message with the attachment right away.
However, there can be delays on the Internet so we have no way of
knowing when you will receive it. Generally, people receive the
e-mail message within one minute after the caller hangs up.
44. When I call my mailbox it says it is full. How can I log in?
During the "The mailbox is full" message, press 0 and log in as usual.
45. Can I keep my AT&T/SBC phone service and still use Telemessage?
Yes. Telemessage is only a voicemail provider. You will still have
AT&T local phone service.
46. Can I get a refund if I don't like the service?
Yes. If you are unhappy for any reason and contact us within 7 days of
your service being activated, we will give you a complete refund.
47. What is the minimum amount of time I can subscribe to your service?
There is a one month minimum.
48. If I cancel the service, how much do I have to pay?
There is no cancellation fee. Although, if you cancel in the middle of
the month, you must pay for the full month.
49. 619-364-0698 (or 619-298-7814 or 619-298-7927 or 619-298-8120 or
619-298-8446) keeps showing up on my caller ID on my mobile phone or
home phone. What is this number?
You have your Voicemail box set up for Message Ring Reminder.
Everytime you get a voicemail message, we are going to call you and
let the phone ring once. 619-364-0698 (or one of the other numbers
listed above) will show up on the caller ID.
50. I would like to send you a pre-recorded outgoing message for my
voicemail box. What do I need to do?
Create your message and save it as either a mu-law (8k) file or an uncompressed
WAV file. Leave a second or so of silence at the beginning and make
sure there is no silence at the end. FTP the file to
ftp://ftp.nccom.com/incoming/ . Login as anonymous
and use your e-mail address as the password. After you have FTPed
the file, send an e-mail message to tmsupport @ telemsg.com telling us
the name of the file, your name, and your voicemail box number.
Alternatively, you can mail us a CD-ROM with the file on it. Be sure
to burn the CD as a Data CD, not an Audio CD. Mail it to our billing
address with the requested information.
51. How can I use Telemessage as the voice mail on my mobile / cell phone?
You will need to set your mobile phone to Call Forward to your
Telemessage voicemail number. You can usually set your phone to
forward only when the phone is busy (when you are talking on it), only
when you don't answer it, or in both cases. Some carriers have a third
condition for when the phone is off or outside the service area.
Here is the information we have collected on how to forward cell phones
from the various carriers:
Verizon Wireless: Busy: Dial *92 then the 10-digit number to
forward to then press your call button. To deactivate, dial *920 and
press your call button.
No Answer: Dial *90 then the 10-digit number to forward to then press
your call button. To deactivate, dial *900 and press your call button.
AT&T Mobility: The codes vary according to which network you
are subscribed to and which kind of telephone you have. Please go to
the
AT&T Mobility Call Forwarding information page for all the gritty
details. In practice, we have found that it is often necessary to call
AT&T Customer Service to get your Call Forwarding set up correctly.
Sprint PCS: Busy: Dial *74 then the 10-digit number to
forward to then press your call button. To deactivate, dial *740 and
press your call button.
No Answer: Dial *73 then the 10-digit number to forward to then press
your call button. To deactivate, dial *730 and press your call button.
T-Mobile: T-Mobile does not use activation and deactivation
codes. You must navigate the menus on your phone to set up Call
Forwarding. For assistance, please call 1-800-T-MOBILE.
Nextel: Nextel does not use activation and deactivation
codes. You must use navigate the menus on your phone to set up Call
Forwarding. For assistance, please call 1-800-639-6111.
Note that some carriers charge for forwarded calls the same as a
regular call, while others charge a flat per-minute fee for forwarded
calls.
52. When I call my voice mail there is no answer or it rings then I
hear nothing. What should I do?
If you hear silence when you call your voice mail, this is usually due
to having recorded a blank Greeting message. To fix this, please dial your
voice mail number, wait a moment, then press '0'. The system will then
prompt you for your PIN. Once you have entered your correct PIN,
proceed to record a new Greeting message.
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